Products purchased on our online store (except the individual and customised orders) can be returned within 14 business days following the date of delivery. There is not necessary to specify the reason of returning. For the return to be accepted, the items must be in non-altered condition, not used and completed with the original tags and packing. Please, pack the returning products with due care. After we receive the returning items and accepted the return according to the conditions above, we reimburse the money within 14 days, using the same method of payment as the customer did when the paying for the order. Please, let us know of the return by clicking HERE, or write us an email to info@lavaflow.lt